Support

General

Staged support models, a global choice of location and, as top priority, customer satis-faction – these are the cornerstones of our support model. That is how we are able to offer you tailor-made options for support, exactly covering your requirements.

Support Optionen:

• Online, remote maintenance via modem
• Extensive contracts for maintenance & service
• Spare-part availability service
• On-the-spot training and instruction-manual training, together with the personnel who are running maintenance and facility-servicing activities
• Detailed technical documentation and maintenance plans
• Free-of-charge support during standard working hours within the guarantee pe-riod
• „24/7 Round The Clock“ support option
• Service partners close to you
• Good support from sub-suppliers due to long-term business relationships